Use this before you book to avoid the most common last-minute scrambles.
Before You Book
- Exact pickup address, including unit number, gate code, or building entrance
- Destination airport — O'Hare (ORD) or Midway (MDW)
- Terminal, if known (especially important at O'Hare's four terminals)
- Flight number and airline
- Pickup date and time
- Passenger count
- Luggage count, including any oversized items (golf clubs, boxes, extra bags)
- Vehicle type needed — sedan, SUV, or minivan
- Car seat, wheelchair, pet, or other special requirements
- A phone number you'll actually answer on travel day
Before Travel Day
- Confirm the booking, especially for early morning or late-night pickups — book the night before if possible
- Double-check your flight hasn't changed terminal or time
- Share your return flight number if this is a round trip
- Confirm the fare matches what was quoted
On Travel Day
- Keep your phone charged and reachable
- Be ready at the confirmed pickup time, or a few minutes early
- For airport pickups: text dispatch once you're walking to baggage claim
- Have the driver's name or vehicle description ready if provided
Why This Order Matters
Booking details (address, flight, vehicle) determine whether the right car shows up. Travel-day confirmation (flight changes, timing) determines whether it shows up at the right time. Skipping either step is the most common reason airport pickups go wrong — not a failure of the driver or dispatch, but a detail that never made it into the booking.
Booking Checklist FAQs
What's the single most important detail to get right?
The exact pickup address, including apartment/unit numbers and gate codes — an incomplete address is the most common cause of pickup delays.
Should I confirm my booking again closer to the travel date?
Yes, especially for early morning or holiday travel, when reconfirming the night before gives dispatch time to catch any issues.
What if my flight number changes after I book?
Update dispatch as soon as you have the new flight number so flight tracking follows the correct flight.
Request Your Airport Ride
Send your trip details below. Dispatch will review your request and call or text you to confirm the ride, vehicle and final fare.
Use the Checklist Twice
Use it when requesting and again when reviewing confirmation.
Get a Confirmed Quote